Refund policy

A. Withdrawal Policy

Introduction

Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Roman Stefaniuk, Giersbergstraße 156, 57072 Siegen, Germany, Tel.: +491788530827, Email: manufaktur@sagabelts.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.

You may also exercise your withdrawal right online at: https://shopify.com/100497359191/account. If you use this online option, we will promptly send you an acknowledgment of receipt on a durable medium (e.g., by email) containing information about the content of the withdrawal and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive your withdrawal notice. We will use the same means of payment that you used for the initial transaction unless expressly agreed otherwise; in no case will you be charged fees for such reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof of return, whichever is earlier.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if such loss in value results from handling them beyond what is necessary to establish their nature, characteristics, and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

General Notes

  1. Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, ensure adequate protection against transport damage using suitable packaging.
  2. Please do not return the goods freight collect.
  3. Please note that the above points 1–2 are not a condition for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To:

Roman Stefaniuk
Giersbergstraße 156
57072 Siegen
Germany

Email: manufaktur@sagabelts.de

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () ____________ / received on () __________________

Name of consumer(s): _______________________________________

Address of consumer(s): _____________________________________

Signature of consumer(s) (only if submitted on paper): __________________

Date: __________________

(*) Delete where inapplicable

Notice: Automatically translated content
These texts have been automatically translated using artificial intelligence (AI). We strive for clarity and accuracy; however, minor deviations compared to the original German text may occur. In case of doubt, the German version shall prevail.

These General Terms and Conditions have been effective since: July 4, 2026.